PALMOS Reception
One configurable reception agent. With PALMOS OS or your existing systems.
Explore the reception tourPALMOS Agents
A front desk that handlesthe next thing. And the next.
Bookings, guest requests and calls, connected to the way you run your business. Across WhatsApp, SMS, calls, email, website chat and a planned ChatGPT channel.
PALMOS Agents · AI Reception
Your next guest.Already welcomed.
Answer the call. Find the right slot. Remember the guest.
Reception that connects a conversation to your business.
Today · illustrative conversation
Hi! Can I book a massage tomorrow at 4? It’s my first visit.
4:02 PM ✓✓
Welcome to Luna Studio. There’s a 60-minute session available tomorrow at 4:00 PM with Sara. The price is SAR 240. Shall I reserve it?
4:03 PM
First visit · Wellness session
Tomorrow · 4:00 PM · Sara
SAR 240
Review the example details
Luna Wellness · Spa / Salon / Barber
First visit · Wellness session
Tomorrow · 4:00 PM · Sara
SAR 240
- Matched the service60-minute wellness session
- Checked availabilitySara · 4:00 PM
- Prepared guest profileFirst visit
- Applied booking policyCustomer confirmation
Actions are examples. Your configured rules decide when the agent can proceed.
Bookings, handled
Match services, providers, dates and spaces. Prepare the right reservation.
Guests, remembered
Capture requests and preferences in the customer journey.
Calls, answered
Bring phone enquiries into the same reception workspace.
Your team, informed
Hand over exceptions with the conversation and a clear next step.
INTERACTIVE PRODUCT CONCEPT · SAMPLE DATA · NO LIVE MESSAGES OR BOOKINGS
Sample guest request
“We’d like a table for six.”
The reservation and guest request travel together.
From enquiry to reservation
A conversation.
A confirmed next step.
Your receptionist checks the service, provider or space, finds an available time and presents the details for guest confirmation.
Changes and cancellations follow your policies. Requests that need a person go to your team.
Knowledge & guest context
It knows the business.
Your team knows the guest.
Services, opening hours, locations and booking rules give reception the context to help. Verified customer details carry through to the next step.
When a request needs staff attention, the handover includes what was said, what was checked and what still needs a decision.
Example customer profile
Layla Khalid
Returning guest · Preferred language: Arabic
Example action policies
You set the boundaries.
Policies are shown as a configurable product concept.
Action controls
More capable.
Still your call.
Choose what your agent suggests, what needs approval and which defined actions may run automatically.
Keep branch and staff boundaries, review activity and pause automation when needed.
Two ways to connect
Your OS.
Or the tools you already use.
Add Agents to your PALMOS operating system or connect them as a standalone reception layer.
Your AI front desk
PALMOS Agents
- Business knowledge
- Your action & approval rules
- Conversation context
Inside your OS
PALMOS OS
- Bookings & availability
- Customer profiles
- Payments & guest services
Live providers and available connections will be confirmed at launch.
PALMOS Data · Reports & insights
Your business,in clear view.
Bookings, customers, team activity and revenue. See the context behind the numbers, then explore what to do next.
Business overview
Net revenue · SAR
42,680
Revenue in sample period
Confirmed bookings
178
All enabled booking modules
Utilization
78%
Booked capacity
Revenue trend
SAR · This week · All branches
Booking channels
- WhatsApp54%
- Website24%
- Calls16%
- SMS6%
Capacity worth a closer look
Sample data shows three open evening slots. Review the calendar before planning a guest follow-up.
ILLUSTRATIVE SAMPLE DATA · FILTERS AND EXPORT WORK LOCALLY
Let your next enquiry
start something.
Why connected reception matters
A conversation is useful
when it helps the next task.
01
Keep the front desk responsive
Guide incoming enquiries across configured WhatsApp, SMS, email, calls and website chat.
02
Connect conversation to operations
Capture guest details and prepare bookings, changes or requests against the available business tools.
03
Know when to involve a person
Unknown questions, policy exceptions and sensitive actions can move to the responsible team with context.
BUSINESS IN CONTEXT
Restaurant reception with reservation context
Bring tables, waitlists, QR menus, orders, kitchen preparation and POS into one restaurant operating system.
Explore the Restaurants OSBUSINESS IN CONTEXT
Guest services connected to the stay
Connect stays with facility bookings, activities, day passes and food ordering through room, TV and QR menus.
Explore the Resorts & Hotels OSBusiness-context films. Product workspaces and scenarios shown on this page are illustrative previews.