PALMOS / Resorts & Hotels OS
One property. A connected guest experience.
Connect stays with facility bookings, activities, day passes and food ordering through room, TV and QR menus. Your team gets a business OS. Your customers get a branded public page to explore and connect.
Stay reservations
Facility booking
Activities
Day passes
Room ordering
Built for Resorts & Hotels
Make the entire property feel connected.
01
Connect stays and guest services
Reserve nights with arrival and departure dates, guest counts and stay rules.
02
Book facilities and activities
Reserve property facilities such as courts, pools, spas and meeting spaces.
03
Bring room, TV and QR ordering together
Attach guest food and service orders to the room and stay.
Your daily operations
Stays & guest services. One shared view.
Hotel managers, reception, facility teams and room-service staff can work from the same context, with permissions for each role. Connect stays with facility bookings, activities, day passes and food ordering through room, TV and QR menus.
PALMOS
Resorts & Hotels OS
Illustrative workspace
Stays & guest services, in focus.
SCHEDULED
18
Sample stays & guest services
NEEDS REVIEW
3
Team decisions
TEAM
8
Example roles
| Guest journey | Booking / request | Location | Status |
|---|---|---|---|
| Stay · Room 204 | Nov 19–23 · 2 guests | Main hotel | Confirmed |
| Facility booking | Spa · 4:00 PM | Wellness wing | Reserved |
| Room order · 308 | Dinner for 2 | Room 204 | Preparing |
Illustrative resorts & hotels workspace · Sample records
YOUR OS + YOUR CUSTOMER PUBLIC LINK
Run your business inside.Welcome your customers outside.
Your Resorts & Hotels OS runs daily operations. Your branded public page lets customers explore your services and take the next step. One connected setup, from discovery to delivery.
FOR YOUR CUSTOMERS / PUBLIC PAGE
Your branded customer link
Your Resorts & Hotels business
Make more of your stay
Explore. Choose. Take the next step.
YOUR SELECTION
Rooms & stays
Choose your details and continue from your phone or laptop.
FOR YOUR TEAM / BUSINESS OS
Resorts & Hotels OS
Team workspace
Overview
Guest services
Customers
Team
Reports
CUSTOMER LINK ACTIVITY
Guest services
Ready for your next customer
Day pass
Try the customer page on the left.
Bring the guest’s stay, facilities and service requests into the same operating view.
Your business. One link. Everywhere.
Add your customer link to your social bios, posts, messages, website and printed QR codes.
01 / YOUR BRAND
Your customer destination
Your name, visuals, service catalog and customer journey, tailored to your business.
02 / THEIR NEXT STEP
More than a link in your bio
Customers can browse, book, order or send requests through the modules you enable.
03 / YOUR TEAM’S OS
One connected operation
Customer activity reaches the relevant workspace, keeping your team ready for what comes next.
Illustrative product preview. Public pages and customer actions depend on your enabled modules, publishing settings and connected providers.
Your business, your rules
A system that fits the way you work.
Room inventory, facility availability, activity capacity and guest requests. Start with the modules your business needs, then configure the details that make it yours.
Configure your modulesStay reservations
Reserve nights with arrival and departure dates, guest counts and stay rules.
Facility booking
Reserve property facilities such as courts, pools, spas and meeting spaces.
Activities
Manage scheduled experiences and participation within a property.
Day passes
Plan guest entry and facility entitlements for day visits.
The resorts & hotels journey
Connected from the first request to what’s next.
01
Reserve a stay or day pass
02
Book property facilities and activities
03
Order food from room, TV or QR menus
04
Manage requests, checkout and guest history
PALMOS Agents / Resorts & Hotels
Reception that speaks your business.
Welcome enquiries, prepare stays & guest services and coordinate guest requests across the channels your customers use. Your rules guide the conversation; your team handles exceptions.
Explore PALMOS AgentsInteractive channel previews. Provider connections and ChatGPT booking integration require activation.
Resorts & Hotels Reception
WhatsApp business conversation
Can I book the spa at 4 PM and order dinner to Room 204?
I’ll check the spa’s availability and open the room-service menu for Room 204. I’ll confirm each request separately with its price and timing.
REQUEST PREPARED
Room 204 · Spa + Room service
Availability and policy checked before confirmation
Message reception
Your starting modules
Everything connected. Configured by you.
Stay reservations
Reserve nights with arrival and departure dates, guest counts and stay rules.
Facility booking
Reserve property facilities such as courts, pools, spas and meeting spaces.
Activities
Manage scheduled experiences and participation within a property.
Day passes
Plan guest entry and facility entitlements for day visits.
Room ordering
Attach guest food and service orders to the room and stay.
TV & QR menus
Give hotel guests a room, TV or QR entry point to menus and ordering.
Guest CRM
Keep stay details, preferences and guest requests together.
POS
Connect checkout, payment status and cashier sessions to orders and visits.
Reports
Review bookings, customers, utilization and revenue in one reporting workspace.
A few things to know
Made for resorts & hotels.
Can guests book facilities and order food during their stay?
Yes. Facility booking, activities and room ordering connect with the stay. Configure TV and QR menus as guest entry points.
Which team roles does this OS support?
Configure access for hotel managers, reception, facility teams and room-service staff. Staff access keeps each role’s actions and workspace aligned with your operating rules.
Can I customize the starting modules?
Yes. Select Resorts & Hotels in the builder, add or remove modules, set your preferences and save your blueprint. Production activation and external connections are a separate setup step.
Can I use the AI receptionist with my existing system?
PALMOS Agents is designed as a standalone product or part of your PALMOS OS. Channel providers, data permissions and available actions need to be connected and configured for your business.
Your Resorts & Hotels OS